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xiv | |
| Preface |
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xvii | |
| About the Authors |
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xix | |
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UNIT 1 LEGAL FUNDAMENTALS FOR THE HOSPITALITY INDUSTRY |
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1 | (126) |
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Introduction to Contemporary Hospitality Law |
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3 | (14) |
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4 | (1) |
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Principles of Hospitality Law |
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4 | (1) |
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Balancing Rights and Duties |
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4 | (1) |
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History of Hospitality Law |
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4 | (1) |
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5 | (4) |
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5 | (1) |
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6 | (1) |
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6 | (2) |
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8 | (1) |
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9 | (2) |
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9 | (1) |
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9 | (1) |
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10 | (1) |
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10 | (1) |
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11 | (1) |
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Penalties and Remedies in Criminal Cases |
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11 | (1) |
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11 | (2) |
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13 | (4) |
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Legal Procedures: Journey of a Case through the Courts |
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17 | (20) |
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18 | (1) |
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18 | (7) |
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18 | (4) |
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22 | (1) |
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22 | (1) |
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Responses to the Complaint |
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22 | (2) |
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24 | (1) |
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25 | (1) |
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25 | (1) |
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25 | (1) |
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25 | (1) |
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26 | (3) |
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Types of Trials---Jury and Bench |
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26 | (1) |
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27 | (1) |
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27 | (1) |
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27 | (1) |
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The Plaintiff's Rebuttal Case |
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28 | (1) |
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28 | (1) |
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28 | (1) |
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28 | (1) |
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29 | (1) |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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30 | (1) |
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Alternative Dispute Resolution |
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30 | (1) |
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Interpreting a Case Citation |
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31 | (1) |
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32 | (5) |
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Civil Rights and Hospitality Businesses |
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37 | (44) |
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The Civil Rights Act of 1964 |
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38 | (5) |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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40 | (1) |
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Jurisdiction Through Interstate Commerce |
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40 | (2) |
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42 | (1) |
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43 | (5) |
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Establishing Jurisdiction |
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43 | (1) |
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44 | (3) |
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47 | (1) |
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Broad Enforcement Through the Unitary Rule |
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47 | (1) |
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48 | (6) |
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``Mrs. Murphy's Boarding House'' |
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48 | (1) |
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48 | (1) |
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Assailing ``Private-in Name-Only'' Clubs |
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49 | (2) |
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Scrutinizing Admission Policies |
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51 | (3) |
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Extending Civil Rights Protection |
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54 | (15) |
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55 | (1) |
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The Americans with Disabilities Act |
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56 | (9) |
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65 | (2) |
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67 | (1) |
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67 | (2) |
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69 | (6) |
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Permissible to Remove a Disorderly Person |
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70 | (2) |
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Reasonable Rules of an Establishment |
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72 | (1) |
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73 | (2) |
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Ejection of Objectionable Persons and Trespass |
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75 | (1) |
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75 | (6) |
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Contract Law and the Hospitality Industry |
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81 | (46) |
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The Elements of a Contract |
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82 | (11) |
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82 | (1) |
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Mutuality: Offer and Acceptance |
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83 | (1) |
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84 | (1) |
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84 | (1) |
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85 | (2) |
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87 | (3) |
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90 | (3) |
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Ambiguous Terms/Trade Usage |
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93 | (4) |
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94 | (3) |
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Contracts Formed on the Internet |
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97 | (1) |
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97 | (5) |
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98 | (3) |
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101 | (1) |
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102 | (1) |
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102 | (1) |
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Overbooking and Breach of Reservation Contract |
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102 | (13) |
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Damages Allowed for Overbooking |
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102 | (5) |
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107 | (3) |
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110 | (5) |
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Intentional Interference with Contractual Relations |
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115 | (2) |
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Catering and Convention Contracts |
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117 | (3) |
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120 | (7) |
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127 | (112) |
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129 | (50) |
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130 | (15) |
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Elements of a Negligence Case |
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130 | (7) |
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Summary of the Elements of Negligence |
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137 | (1) |
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Legal Status of Plaintiff |
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137 | (1) |
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137 | (2) |
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139 | (3) |
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142 | (1) |
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143 | (1) |
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No Special Duty Owed to Others |
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144 | (1) |
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No Duty Owed on Property Not Owned or Maintained by the Hospitality Facility |
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145 | (1) |
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Negligence Doctrines Generally Favoring the Plaintiff |
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145 | (21) |
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145 | (3) |
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Children and the Reasonable Person Test |
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148 | (3) |
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Attractive Nuisance Doctrine |
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151 | (1) |
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Negligence Per Se Doctrine |
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152 | (2) |
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Obligations Beyond Regulation |
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154 | (1) |
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Strict or Absolute Liability |
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155 | (1) |
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Strict Products Liability |
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156 | (1) |
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157 | (3) |
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160 | (1) |
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Duty to Aid a Person in Distress |
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161 | (1) |
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Duty to Invitees in Danger |
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161 | (5) |
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Negligence Doctrines Generally Favoring the Defendant |
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166 | (7) |
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Contributory Negligence and Comparative Negligence |
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166 | (3) |
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169 | (4) |
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Comparative Negligence and Assumption of Risk |
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173 | (1) |
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173 | (6) |
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Negligence and Hospitality Practices |
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179 | (60) |
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Duty Owed Guests in Hotel Rooms |
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180 | (10) |
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Cleanliness of Hotel Rooms |
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180 | (1) |
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Beds, Chairs, and Other Seats |
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180 | (2) |
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Windows, Window Fixtures, and Screens |
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182 | (1) |
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Electrical and Heating Hazards |
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183 | (1) |
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183 | (3) |
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Bathroom Appliances and Hot Shower Water |
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186 | (4) |
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Duty Owed Guests and Others in Public Areas |
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190 | (8) |
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190 | (1) |
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190 | (2) |
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192 | (3) |
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195 | (1) |
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Stairways, Steps, and Their Coverings |
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195 | (3) |
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Duty Owed Guests in Restaurants and Dining Rooms |
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198 | (10) |
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198 | (1) |
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Foreign Substances on the Floor |
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199 | (2) |
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Importance of Enforcing a Policy of Frequent Floor Cleaning |
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201 | (3) |
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Hanging Mirrors in Dining Rooms |
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204 | (1) |
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204 | (1) |
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205 | (1) |
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205 | (1) |
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205 | (2) |
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207 | (1) |
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208 | (6) |
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209 | (1) |
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209 | (3) |
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Outdoor Sporting Facilities |
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212 | (1) |
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Outdoor Lighting Requirements |
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212 | (2) |
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Duty Owed Guests in Swimming Areas |
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214 | (7) |
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214 | (2) |
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216 | (1) |
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Comply with Statutory Requirements |
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216 | (1) |
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217 | (1) |
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Control Boisterous Conduct of Guests |
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217 | (1) |
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Inspect for Glass in Pool Area |
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218 | (1) |
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218 | (2) |
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Restrict Use or Warn of Hazards in the Water |
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220 | (1) |
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Inspect Lake Bottoms for Hazards |
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220 | (1) |
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221 | (2) |
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221 | (2) |
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223 | (5) |
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228 | (2) |
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230 | (9) |
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UNIT III RELATIONSHIPS WITH GUESTS AND OTHER PATRONS |
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239 | (116) |
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241 | (14) |
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Who Qualifies as a Guest? |
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242 | (1) |
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243 | (5) |
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243 | (2) |
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245 | (3) |
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248 | (1) |
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248 | (1) |
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Termination of a Guest-Innkeeper Relationship |
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249 | (1) |
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Landlord-Tenant Relationship |
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249 | (2) |
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251 | (4) |
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Protecting Patrons' Property |
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255 | (44) |
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Risks to Property in the Hotel |
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256 | (2) |
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256 | (1) |
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256 | (1) |
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Guests' Insurance Does Not Protect Hotels |
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257 | (1) |
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Absolute Liability for Guests' Goods |
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257 | (1) |
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Exceptions to the Absolute Liability Rule |
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257 | (1) |
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Prima Facie Liability Rule---Minority View |
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257 | (1) |
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Limited Liability---Modern Limitations to the Absolute Liability Rule |
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258 | (6) |
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259 | (2) |
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Posting Notice of Availability of Safe |
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261 | (1) |
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Posting Notice of Hotel's Limited Liability |
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262 | (1) |
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What Property Belongs in the Safe? |
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263 | (1) |
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264 | (1) |
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Hotel Guest in Hotel Restaurant |
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264 | (1) |
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Door Locks and Window Fastenings |
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264 | (1) |
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Clothes and Other Personal Property |
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264 | (3) |
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265 | (1) |
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265 | (1) |
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265 | (2) |
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267 | (1) |
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Property Not Covered by Limiting Liability Statutes |
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267 | (1) |
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267 | (1) |
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Estoppel: Loss of Limited Liability |
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267 | (3) |
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Implying Greater Liability |
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268 | (1) |
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268 | (2) |
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270 | (2) |
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272 | (1) |
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Nevada's Limiting Statute |
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272 | (1) |
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Liability During Check-In and Check-Out |
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272 | (3) |
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272 | (1) |
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Liability after Check-Out |
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273 | (2) |
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275 | (17) |
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Effect of Bailment on Liability |
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276 | (2) |
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Bailment for the Sole Benefit of the Bailor |
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278 | (1) |
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Bailment for the Sole Benefit of the Bailee |
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278 | (1) |
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278 | (2) |
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Proof of Negligence in Bailment Cases |
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280 | (4) |
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Items Inside Bailed Property |
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284 | (1) |
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Rules Particular to Bailment of Cars |
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285 | (2) |
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Liability for a Patron's Property in a Restaurant, Bar, or Cloakroom |
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287 | (2) |
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289 | (2) |
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291 | (1) |
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292 | (7) |
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299 | (32) |
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Right to Exclude Nonguests |
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300 | (2) |
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302 | (2) |
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The Consequences of Wrongful Refusal |
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303 | (1) |
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303 | (1) |
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Selecting Accommodations for a Guest |
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304 | (1) |
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Changing a Guest's Accommodations |
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305 | (1) |
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305 | (1) |
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306 | (10) |
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Failure to Pay the Hotel Bill |
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306 | (1) |
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306 | (1) |
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307 | (2) |
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Intoxication and Disorderly Conduct |
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309 | (1) |
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309 | (1) |
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309 | (1) |
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310 | (2) |
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312 | (1) |
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312 | (1) |
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313 | (3) |
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316 | (1) |
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316 | (2) |
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Statutory Protection for the Hotelkeeper |
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318 | (7) |
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319 | (1) |
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Defrauding the Hotelkeeper or Restaurateur |
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320 | (3) |
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323 | (1) |
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324 | (1) |
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325 | (6) |
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331 | (24) |
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Right to Occupy Assigned Room |
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332 | (1) |
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Right to Privacy in Guest Room |
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332 | (4) |
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Protection Against Illegal Searches |
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336 | (7) |
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Report by Innkeeper of Illegal Activity |
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336 | (1) |
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337 | (1) |
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338 | (1) |
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Effect of Termination of Occupancy on Privacy Rights |
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338 | (1) |
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339 | (1) |
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340 | (1) |
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Room Registered to Another |
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341 | (1) |
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Search of Items Mislaid by Guests |
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341 | (2) |
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343 | (1) |
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Protection Against Insults |
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343 | (1) |
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Protection Against False Arrest |
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344 | (1) |
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Protection Against Credit Card Fraud |
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345 | (1) |
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Rights Concerning Rates and Fees |
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346 | (2) |
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346 | (1) |
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Right to No Extraneous Fees |
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346 | (1) |
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347 | (1) |
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Proper Handling of Mail and Packages |
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348 | (3) |
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351 | (4) |
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355 | (252) |
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Liability and the Sale of Food |
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357 | (34) |
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358 | (14) |
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Warranty of Merchantability |
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358 | (1) |
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358 | (1) |
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358 | (4) |
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Trend Toward the Reasonable Expectations Test |
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362 | (2) |
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Other Grounds for Breach of Warranty of Merchantability |
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364 | (1) |
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364 | (1) |
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365 | (1) |
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366 | (1) |
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Proof Problems Establishing Causation |
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367 | (2) |
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369 | (1) |
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Strict Products Liability |
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370 | (1) |
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371 | (1) |
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371 | (1) |
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371 | (1) |
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372 | (5) |
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373 | (1) |
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374 | (1) |
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375 | (1) |
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Relationships Between Fast-Food Operations and Hotels |
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376 | (1) |
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377 | (1) |
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Safety Concerns Particular to Food Preparation |
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378 | (1) |
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378 | (1) |
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Risks Associated with Donated Foods |
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379 | (1) |
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Liability for Injuries to Patrons |
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379 | (7) |
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Failure to Eject Quarrelsome Patron |
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379 | (3) |
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Sudden, Unforseeable Attack |
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382 | (1) |
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Failure to Provide Adequate Security |
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383 | (2) |
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No Duty to Comply with Demands of Robber |
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385 | (1) |
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386 | (5) |
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Liability and the Sale of Alcohol |
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391 | (22) |
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Alcoholic Beverages and the Hospitality Industry |
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392 | (4) |
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392 | (1) |
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392 | (1) |
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Sales to Underage Patrons |
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393 | (1) |
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Sales to People Who Are Visibly Intoxicated |
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394 | (1) |
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Proving Visible Intoxication |
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395 | (1) |
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Sales to Known Habitual Drunkards |
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396 | (1) |
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Proof of Visible Intoxication |
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396 | (1) |
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Alcohol Vendors' Liability under Common Law |
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396 | (1) |
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Alcohol Vendors' Liability Greatly Increases under Dram Shop Act |
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397 | (5) |
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Alcohol Vendor's Liability to the Patron |
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398 | (1) |
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Alcohol Vendor's Liability to Third Parties |
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399 | (1) |
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Alcohol Vendor's Liability to Passengers in Patron's Car |
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400 | (1) |
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Two Licensees Serving One Patron |
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401 | (1) |
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Apportionment of Liability Where Plaintiff Is Negligent |
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402 | (1) |
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States Without Dram Shop Acts |
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402 | (1) |
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Liquor Liability Insurance |
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402 | (1) |
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402 | (1) |
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Strategies to Avoid Liability |
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403 | (1) |
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Alcohol Sales in Hotel Guest Rooms |
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404 | (1) |
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Miscellaneous Liquor Regulations |
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404 | (2) |
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405 | (1) |
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Restrictions on Alcohol Sales on Sunday |
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405 | (1) |
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Warnings to Pregnant Women |
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405 | (1) |
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Prohibition of Illegal Gambling |
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405 | (1) |
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Prohibition of Disorderly Conduct |
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405 | (1) |
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Maintenance of Prescribed Records |
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405 | (1) |
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Restrictions on the Type of Alcohol Sold |
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405 | (1) |
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Limitations on Sales Promotions |
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406 | (1) |
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Prohibition on Celebrity Endorsements |
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406 | (1) |
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Proximity to School or Church |
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406 | (1) |
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Sexually Explicit Entertainment |
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406 | (1) |
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407 | (6) |
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Travel Agents and Airlines---Rights and Liabilities |
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|
413 | (56) |
|
The Makeup of the Travel Industry |
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|
414 | (3) |
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414 | (2) |
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416 | (1) |
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Remedies for Small Damages |
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417 | (1) |
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417 | (1) |
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417 | (1) |
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The Rights of the Traveler |
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|
418 | (15) |
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Baggage Claims---Domestic and International |
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|
418 | (7) |
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425 | (1) |
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426 | (1) |
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Personal Injury on Board International Flights |
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|
427 | (1) |
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427 | (1) |
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428 | (1) |
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Rights of Handicapped Travelers |
|
|
429 | (3) |
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|
432 | (1) |
|
Special Rights of Airlines |
|
|
433 | (2) |
|
Right of Airlines to Cancel Scheduled Flights |
|
|
433 | (2) |
|
Rights of Airline Captains |
|
|
435 | (3) |
|
|
|
438 | (4) |
|
Rights of Would-Be Passengers |
|
|
438 | (1) |
|
Priority Rules for Seating |
|
|
439 | (2) |
|
Punitive Damages for Overbooking |
|
|
441 | (1) |
|
Overbooking on International Flights |
|
|
441 | (1) |
|
Punitive Damages on International Flights |
|
|
442 | (1) |
|
Additional Legal Issues Involving Airlines |
|
|
442 | (1) |
|
Lack of Documentation for International Travel |
|
|
442 | (1) |
|
|
|
443 | (1) |
|
|
|
443 | (1) |
|
Liabilities of Travel Agents and Charter Tour Companies |
|
|
443 | (14) |
|
Liability for Own Actions |
|
|
444 | (2) |
|
Duty to Investigate Third-Party Suppliers |
|
|
446 | (2) |
|
Recommend Travel Insurance |
|
|
448 | (3) |
|
Liability for Breach of Contract by Third-Party Service Suppliers |
|
|
451 | (3) |
|
No Liability for Third-Party Suppliers' Negligence |
|
|
454 | (2) |
|
Disclaimers by the Travel Agent |
|
|
456 | (1) |
|
Errors and Omissions Insurance for Travel Agents |
|
|
456 | (1) |
|
|
|
457 | (1) |
|
|
|
457 | (6) |
|
|
|
457 | (1) |
|
|
|
458 | (2) |
|
Rental of a Car Known to Be Defective |
|
|
460 | (1) |
|
|
|
460 | (2) |
|
Age Discrimination with Car Rentals |
|
|
462 | (1) |
|
|
|
463 | (6) |
|
|
|
469 | (60) |
|
|
|
470 | (7) |
|
|
|
470 | (2) |
|
|
|
472 | (1) |
|
|
|
473 | (1) |
|
|
|
474 | (1) |
|
|
|
474 | (1) |
|
|
|
475 | (1) |
|
Restrictions on Child Labor |
|
|
475 | (1) |
|
|
|
476 | (1) |
|
Family and Medical Leave Act |
|
|
476 | (1) |
|
|
|
476 | (1) |
|
Illegal Job Discrimination |
|
|
477 | (33) |
|
Title VII of The Civil Rights Act of 1964 |
|
|
477 | (1) |
|
|
|
478 | (1) |
|
|
|
479 | (1) |
|
Defense of Bona Fide Occupational Qualification |
|
|
480 | (1) |
|
Defense of Business Necessity |
|
|
480 | (1) |
|
Prohibited and Permitted Interview Questions |
|
|
481 | (1) |
|
|
|
482 | (4) |
|
|
|
486 | (3) |
|
National Origin and Accent Discrimination |
|
|
489 | (1) |
|
|
|
489 | (2) |
|
|
|
491 | (2) |
|
Gender-Differentiated Grooming Standards |
|
|
493 | (1) |
|
|
|
493 | (7) |
|
|
|
500 | (2) |
|
|
|
502 | (2) |
|
|
|
504 | (1) |
|
Mixed Types of Discrimination |
|
|
504 | (4) |
|
The Civil Rights Act of 1991 |
|
|
508 | (2) |
|
Americans with Disabilities Act |
|
|
510 | (5) |
|
|
|
510 | (1) |
|
|
|
511 | (1) |
|
|
|
511 | (1) |
|
|
|
512 | (1) |
|
ADA Impacts on Application Process |
|
|
512 | (1) |
|
|
|
513 | (1) |
|
Past Disabilities and Caregivers |
|
|
513 | (1) |
|
|
|
513 | (1) |
|
Inability to Perform Essential Elements |
|
|
514 | (1) |
|
Mandatory Verification of Employment Status |
|
|
515 | (3) |
|
Immigration Reform and Control Act |
|
|
515 | (3) |
|
|
|
518 | (1) |
|
Occupational Safety and Health Administration |
|
|
519 | (1) |
|
|
|
519 | (2) |
|
|
|
521 | (8) |
|
|
|
529 | (50) |
|
Regulation of the Marketplace |
|
|
530 | (21) |
|
Trademarks and Service Marks |
|
|
530 | (9) |
|
|
|
539 | (1) |
|
Illegal Satellite Reception |
|
|
539 | (2) |
|
|
|
541 | (4) |
|
|
|
545 | (1) |
|
|
|
545 | (6) |
|
|
|
551 | (6) |
|
Nature of the Franchise Relationship |
|
|
551 | (1) |
|
Benefits to the Franchisee |
|
|
551 | (1) |
|
Benefits to the Franchisor |
|
|
552 | (1) |
|
Fraud and Breach of Contract by the Franchisor |
|
|
552 | (1) |
|
Tying Arrangements in Franchises as an Antitrust Issue |
|
|
553 | (3) |
|
Termination of a Franchise |
|
|
556 | (1) |
|
Regulation of Hotel and Restaurant Internal Affairs |
|
|
557 | (3) |
|
|
|
557 | (1) |
|
|
|
558 | (1) |
|
|
|
559 | (1) |
|
|
|
560 | (12) |
|
|
|
560 | (1) |
|
Principles for Granting Licenses and Permits |
|
|
560 | (5) |
|
|
|
565 | (1) |
|
Consequences of Operating Without a License |
|
|
566 | (1) |
|
Revocation or Suspension of a License |
|
|
567 | (2) |
|
|
|
569 | (3) |
|
|
|
572 | (7) |
|
The Developing Law of Casinos |
|
|
579 | (28) |
|
A Short History of Gambling |
|
|
580 | (1) |
|
|
|
581 | (1) |
|
|
|
581 | (3) |
|
Resolution of Gaming Issues |
|
|
581 | (1) |
|
Casino Owes No Duty to Inform Patrons of Laws Relevant to Gambling |
|
|
582 | (1) |
|
Exclusion of Card Counters Permissible |
|
|
582 | (1) |
|
|
|
583 | (1) |
|
Contracts and Gambling Debts |
|
|
584 | (1) |
|
|
|
584 | (1) |
|
|
|
585 | (8) |
|
|
|
585 | (3) |
|
Criminal Activity at Casinos |
|
|
588 | (2) |
|
|
|
590 | (1) |
|
|
|
590 | (2) |
|
|
|
592 | (1) |
|
Sexual Harassment Occurring at Casinos |
|
|
593 | (2) |
|
Casinos and the Dram Shop Act |
|
|
595 | (1) |
|
Riverboat Casinos and the Jones Act |
|
|
596 | (2) |
|
|
|
597 | (1) |
|
Casinos on Native American Reservations |
|
|
598 | (3) |
|
|
|
598 | (1) |
|
Lawsuits Against Native American Tribes |
|
|
598 | (1) |
|
Lawsuits Against Casino Employees |
|
|
599 | (1) |
|
Indian Gaming Regulatory Act |
|
|
600 | (1) |
|
|
|
601 | (1) |
|
|
|
602 | (5) |
| Appendix A |
|
607 | (2) |
| Appendix B |
|
609 | (2) |
| Appendix C |
|
611 | (9) |
| Appendix D |
|
620 | (3) |
| Appendix E |
|
623 | (2) |
| Appendix F |
|
625 | (2) |
| Glossary |
|
627 | (12) |
| Index |
|
639 | |
Other versions by this Author